Frontier Airlines was hit with a $400,000 fine for violating federal oversales and disability rules, American Airlines was fined $250,000 for failing to make timely refunds to passengers, and Delta Air Lines $200,000 for filing inaccurate baggage reports to the department.
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The DOT said Friday it found that Frontier “failed to seek volunteers before bumping passengers involuntarily, failed to provide bumped passengers the required written notice describing their rights, and failed to provide proper compensation to passengers in a timely manner.”
Frontier also failed to provide passengers with disabilities prompt and adequate wheelchair assistance, the department said.
The DOT also found that American “failed to process refund requests in a timely manner.”
Delta was fined for underreporting to the government the number of mishandled baggage reports it received from passengers. “The underreporting made Delta’s ranking in the Department’s Air Travel Consumer Report seem better than it was at various times,” the DOT said in its statement on the fines.
Delta and American fly out of Dayton International Airport. All three airlines fly from airports in Northern Kentucky and Columbus, as well.
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