The Ombudsman contacted the agency about the daughter’s billing questions. The staff agreed to examine the woman’s complaint. The Ombudsman followed up with the daughter and learned that she had received a call from the agency staff to report they were looking into the billing and would call her after researching the matter. The Ombudsman followed up with the agency and learned that the agency had, in fact, made billing errors amounting to several hundred dollars, and that a reimbursement was being prepared for the daughter.
The daughter later called to report the reimbursement had been received. She was grateful for Ombudsman intervention and didn’t think the corrections would have been made had we not become involved.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to us at 11 W. Monument Ave., Suite 606, Dayton 45402, call 937-223- 4613, or by electronic mail at ombudsman@dayton-ombudsman.org.
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