A volunteer Ombudsman assisted in the resolution of this case. He persisted in contacting numbers at the USPS until he found a staff person who could offer a way to resolve the problem. The instructions were to request that the post office from whose service area the man moved submit a form which would cancel the forwarding request, and the mail for the two men will be sorted by hand. The form was submitted, and both father and son then received their mail. The man was pleased and grateful for the resolution.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to us at 11 W. Monument Ave., Suite 606, Dayton 45402, call 937-223- 4613, or by electronic mail at ombudsman@dayton-ombudsman.org.
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