Ombudsman helped woman reach department of housing inspection

A building on West Monument Avenue that houses the Dayton-Montgomery County ombudsman's offices. CORNELIUS FROLIK / STAFF

A building on West Monument Avenue that houses the Dayton-Montgomery County ombudsman's offices. CORNELIUS FROLIK / STAFF

Editor’s note: The Dayton ombudsman’s office provides weekly columns to the Dayton Daily News to bring awareness to issues it sees. The column was recently moved to the Ideas & Voices section to help readers identify solutions to common problems in their communities. Read this in print on Thursdays.

Frequently the Ombudsman is called when residents cannot receive a response from a government agency. Recently the Ombudsman received a call from a property owner.  The woman owns two properties on the same street.  She occupies one of the properties and rents the other property to her grandchild. Between the two properties is an abandoned home which has become an eyesore. According to the woman, the owners of that home are deceased, and the woman understands that there is no family to take responsibility. The garage belonging to the neglected property caught fire, and even burned part of the woman’s fence. The woman and her neighbors have been calling the city department of housing inspection, but no one has returned their calls to explain what will happen to this property.

The Ombudsman contacted the department of housing inspection on the woman’s behalf.  The staff person in that department said that the message to contact the property owner would be provided to the inspector for that area.  The Ombudsman followed-up with the property owner and learned that no call was ever received. After a month passed and the property owner had still not received a call, the Ombudsman again contacted the department of housing inspection.  On this call the Ombudsman learned that the house was on the list to be demolished.

The woman was very pleased to receive this information from the Ombudsman and was grateful to the Ombudsman for assisting her to obtain information about the property and for calling her back.

The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to us at 11 W. Monument Ave., Suite 606 Dayton 45402, call 937-223- 4613, or by electronic mail at ombudsman@dayton-ombudsman.org.

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