The Ombudsman contacted the Attorney Generals office and received an automatic “out of office” email. The Ombudsman sent two additional emails after the date in the automatic response stated the office would be responding. A response was received after the receipt of the Ombudsman’s third email. The communication stated that the woman’s refund was being processed and should be expected in six to eight weeks. The woman was grateful to the office for their assistance and notified us that the refund had indeed been received.
The Ombudsman Column, a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to us at 11 W. Monument Ave., Suite 606, Dayton 45402, call 937-223-4613, or by electronic mail at ombudsman@dayton-ombudsman.org.
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