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The breach was made through a third-party operator of Best Buy's 24-hour chat services called (24)7.ai, reports website Chain Store Age. The information would have been compromised sometime between Sept. 27, 2017 and Oct. 12, 2017.
Best Buy released a statement saying the chain would contact any impacted customers directly and that those who had their information hacked would not be held responsible for any fraudulent charges.
Best Buy is also offering free credit monitoring services because of the data breach.
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“As best we can tell, only a small fraction of our overall online customer population could have been caught up in this [24]7.ai incident, whether or not they used the chat function,” according to the company.
Best Buy’s data breach comes just days after both Delta Airlines and Sears announced some of their customer information may have been stolen through a cyber attack on the same chat operator.
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