After Sept. 1, standard billing and collection processes, including late fees, will resume, DP&L said.
In the interim, DP&L customers with an overdue account balance can expect to get communications from the utility on bill assistance plans and enrollment options.
Starting in early August, DP&L’s payment plan website will go live allowing residential customers to review and enroll in a 6, 9, or a new 12-month payment agreement.
Business customers can extend their unpaid balance across 6 months.
DP&L said it will modify its website to allow customers to select the payment extension that best fits their budget.
Also, DP&L is updating its phone system to accommodate customers who prefer self-service by calling (800) 433-8500 to select their payment extension preference.
DP&L said it will continue to suspend all credit card fees with electronic payments made through the terms of the new 12-month payment plan or November 2021.
Eligible customers can also benefit from DP&L’s “Gift of Power” program through October 15. The program is emergency relief funded by DP&L customer donations and a $165,000 grant by the company.
The program, administered by The Salvation Army and typically targeted to winter heating needs, has been extended to offer one-time grants to eligible customers, DP&L said.
“At DP&L, we care about our people, customers and communities, and understand the ongoing challenges caused by the COVID-19 pandemic,” Lisa Krueger, president of DP&L corporate parent AES U.S. strategic business unit, said in a statement.
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