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“I went to make sure everything was right and my brother said, ‘Rachel, there is a hairnet in there,’” Lee said in an interview with this news outlet. “I thought he was kidding with me at first. When I looked over it there really is a hairnet.”
Clark County Health Combined Health District followed up on the social post and found that the allegation was true.
“Managers stated that an employee had accidentally put a clean hairnet still in the package into bag of food in drive-thru,” a Clark County Combined Health District Complaint Investigation Form says. “Manager had just set it on the counter for the employee to put on.”
A message left for the restaurant’s district manager has not been returned.
The investigation form says the restaurant should make sure employees are wearing hairnets before starting to work with food.
Lee said she was unsure if the hairnet was touching her food or if it was touching napkins because she closed the bag after seeing it.
She had lost her appetite, she said.
“It was terrible,” she said.
She was able to get a refund, Lee said. She made a Facebook post to alert others of the incident, and it wa shared hundreds of times.
“My phone kept blowing up saying there are like 20 new comments and now it’s like close to 900 shares,” she said this week.
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