Philadelphia Starbucks arrest: Men say manager called 911 minutes after they arrived

Police detained the men after Starbucks employees said the pair was denied the use of the store’s bathroom and refused to leave, police Commissioner Richard Ross said.

Rashon Nelson and Donte Robinson told ABC's "Good Morning America" that they were arrested while waiting to meet with a potential business partner at the Starbucks at 18th and Spruce streets. They said they arrived 10 minutes early for their scheduled 4:45 p.m. meeting. A manager called 911 to report that the men were refusing to leave at 4:37 p.m., according to "Good Morning America."

Robinson said he didn’t believe officers were at the coffee shop for him and Nelson when he first spotted them last week. Nelson said it became apparent when the officers asked them to leave.

"There was no question of, you know, was there a problem here between you guys and a manager? You know, what happened?" Nelson told "Good Morning America."

The men said they were not read their Miranda rights before they were handcuffed and put in the back of a police car. A bystander recorded footage of the arrests that was later posted on social media, sparking criticism and raising questions of racial bias.

“This is something that has been going on for years and everyone’s blind to it, but they know what’s going on,” Nelson said. “It’s not just a black people thing, this is a people thing. And that’s exactly what we want to see out of this … true change.”

Starbucks CEO Kevin Johnson apologized to the men in a private meeting with them Monday, a Starbucks spokesperson told CNN. The spokesperson declined to elaborate on what took place during the meeting.

Starbucks Executive Chairman Howard Schultz apologized Wednesday morning for the incident in an appearance on "CBS This Morning."

Johnson apologized for the incident in a statement Saturday and pledged to investigate.

More than 8,000 Starbucks stores will be closed nationwide May 29 for a one-day training aimed at educating employees about racial bias. Company officials said nearly 175,000 employees across the country will receive the training, which will become a regular part of the company’s onboarding process.

Johnson said Tuesday that the planned racial-bias training “is just one step in a journey that requires dedication from every level of our company and partnerships in our local community.”

“While this is not limited to Starbucks, we’re committed to being a part of the solution,” he said.