Now, customers may also call Saturdays in October from 8 a.m. until 1 p.m. And they have the option of using live web chat for customer service assistance.
“Flexibility during this busy season is very important as we often experience higher-than-normal call volumes during regular business hours, particularly on Mondays,” Colleen Ryan, president of Vectren Energy Delivery of Ohio, said in a statement. “As we prepare to enter the heating season, we encourage customers to get a head start on reconnecting their service to avoid and hopefully reduce wait times.”
Community action agencies will begin taking applications for all energy assistance programs on Nov. 1.
Income-qualified households are encouraged to contact their local community action agency or the Ohio Development Services Agency at (800) 282-0880 to ask about assistance programs.
Customers needing assistance are also encouraged to use Ohio’s Winter Reconnect Order, which begins Oct. 17 and runs through April 14, 2017. Customers who are disconnected or are in danger of being disconnected have the opportunity to pay a designated amount to have their service restored or maintained.
Residential customers are required to pay no more than $175 to maintain service under the re-connection order. If the customer’s service has already been disconnected, the customer must pay the $175 and a re-connection fee of no more than $36 to restore service.
For more information, visit www.vectren.com.
Evansville, Ind.-based Vectren delivers gas and electricity to more than 1 million customers in nearly two-thirds of Indiana and about 20 percent of Ohio, including the Dayton area.
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